FAQs

Are your products suitable for both professionals and DIYers?
Absolutely. Our range is selected to suit tradespeople, builders, and DIYers—every item includes clear descriptions and expert advice is available.

Can I visit your store in person?
Yes! Please see our Contact page for address and opening hours.

Do you offer next-day or same-day delivery?
Next-day delivery is available on orders placed before 2pm, and same-day delivery may be possible locally. Please contact us for urgent requests.

Can I collect my order?
Yes, select ‘Click & Collect’ at checkout. We’ll notify you via email when your order is ready.

Is there a minimum order value for delivery?
No minimum order—delivery costs are calculated at checkout based on order size and location.

How do I track my order?
You’ll receive a tracking link via email once your order is dispatched.

How do I return items?
Items can be returned within 30 days provided they are unused and in original packaging. See our Returns Policy for full details.

How do I open a trade account?
Contact us to request a trade account form—we offer special pricing, invoicing, and faster ordering for trade customers.

How are refunds processed?
Refunds are issued to your original payment method once the returned items are inspected and approved.

What’s the difference between single and collated fixings?
Single fixings are loose and suitable for manual use or small jobs, while collated fixings are strips or coils for compatible auto-feed tools and nail guns.

Which wall plugs or anchors should I use?
It depends on your wall type (brick, plasterboard, block, etc.) and load. Read the product descriptions or ask us for personalised advice.

Do you carry A2/A4 stainless steel fasteners for outdoor or marine use?
Yes, see our product listings for corrosion-resistant grades or use the shop filter by material.

Are trade/bulk packs available?
Yes—look for “trade pack” or “bulk pack” labelling, and use quantity filters for bigger savings.

Can you source a fixing or fastener not listed online?
Often, yes—just let us know what you need and we’ll source it where possible.

Which drill bit should I use for masonry/wood/metal?
Our drill bits are labelled for compatible materials—SDS or masonry bits for brick, HSS for metal, and wood augers or brad points for timber.

Are blades and bits compatible with any brand?
Our accessories fit most standard tools. Please check each item’s compatibility notes or ask us with your tool model.

What tool storage options do you offer?
We supply everything from compact organiser boxes to large toolboxes and stackable systems for all trades.

Do you stock replacement blades for hand tools?
Yes, matching spares are listed with most tools—see product pages for details.

Are your sealants paintable or flexible?
Many are—see technical details on each product page. Acrylics are typically paintable; silicones are flexible.

Do you sell trade-size or multi-packs?
Yes, look for multi-pack deals or ask us about bulk orders for your next project.

Can I get a COSHH sheet for adhesives or sealants?
Yes, safety data sheets are available by request. Please contact us with your product details.

How do I choose the right size in gloves or clothing?
Each PPE product includes a size guide. If in doubt, ask us for sizing advice before buying.

Are multi-packs available for site PPE?
Yes—save with bulk packs of masks, gloves, ear protection, and more.

Do you offer site lighting and extension reels?
Yes, check our site equipment selection for lights, leads, and more.

Can I reserve site equipment for collection?
Yes—order online with ‘Click & Collect’ or call us to reserve specific items for fast pickup.

Do you supply to commercial and local authority projects?
Yes, we welcome trade, council, and commercial orders. Get in touch for tailored pricing and account options.

Can you source non-standard or specialist fixings and tools?
Yes—if you don’t see what you need on our site, contact us and we’ll do our best to source it quickly.

How do I get product advice?
You can call us, email us, or pop into our store—our team is ready to help with product selection or project advice.

Do you offer technical installation support?
Yes! We’ll guide you through the right products and fitting advice where needed—just ask.

What types of products do you offer?
We offer a wide range of products, including screws, nails, bolts, anchors, hand tools, power tools, and safety gear. We also provide specialized fixing solutions for various industries.

What would you recommend to Install a large tv to a dry lined wall (plasterboard on masonry work eg brick or block)?
Rigifix either M6 or M8 depending on weight please read data sheet. (Amazing product with huge capabilities)

Which screws are the best?
This answer depends on what you are planning to use the screws for (Think about the job you need them for).

General purpose/ are cheaper but generally harder to shear and can be screwed into pilot hole to stop splitting.

Cutting screws predrill and self-countersink themselves but in some circumstances like hardwood still require a pilot hole

Stainless steel designed for use in wet conditions or where oxidisation is unwanted but can be very brittle, so please predrill and pilot etc

What makes ultra-grime wipes so good?
In short from personal experience, they are just better, and bigger tougher and plastic pack lasts longer than the brittle plastic tubs very tough and easy to work with.

Could I send over a list of items for quoting that are not available on the website?
Yes please do, not all our product lines are yet uploaded on the website so any products you may be looking at or bulk orders. Please send to sales@alwaysfirst4fixings.co.uk

What are your delivery charges?
Delivery is Carriage Paid on Orders over £60+Vat for orders under this £5.95 charge will be applied at checkout Sent using Dpd with 1 Hour slot where Contact information is provided
The exceptions are the following Scottish & Irish postal codes and all International or offshore destinations. All of – BT, IV, KW, PH **AB except AB10, AB11, AB15, AB16, AB21 – AB25 **PH except PH1 – PH15 **PA except PA1 – PA19 and PO30 – PO41. Customers placing orders for delivery to these areas will be unable to order online but can contact the sales team sales@alwaysfirst4fixings.co.uk and organise bespoke courier pricing

What happens if the product I want is out of stock or there is not the full quantity that I require?
We Prefer to only ship full complete orders where possible. We aim to hold the majority of our stock listed on the website at our warehouse for next day delivery.
Where we have insufficient stock levels or something is out of stock we generally make contact by phone to discuss when all items will be in stock to dispatch or possible other options regarding delivery or products you are ordering.

I have forgotten my login details what can i do?
Click on figure next to your shopping cart in the top right hand corner.
Click on my account scroll down to the bottom below log In button and click on Lost your Password? a new page will open to reset your password.

Do you offer trade discount?
The majority of our customers are in the trade and therefore our website is already built around trade pricing.
However we may be able to look at a lower price for large quantity orders like pallets or bulk buy single items.